Deutscher Kunden-Award 2024/25 – Reisen und Tourismus
Branchenchampions in der Kategorie Reisen und Tourismus
| Kundenzufriedenheit | Kundenservice | Preis/Leistung | ||||||
| Rang | Anbieter | Score | Rang | Anbieter | Score | Rang | Anbieter | Score |
| Budgethotels | ||||||||
| 1 | Holiday Inn Express | 7,71 | 1 | Motel One | 7,75 | 1 | Motel One | 7,80 |
| 2 | Motel One | 7,58 | 2 | Holiday Inn Express | 7,74 | 2 | B&B Hotels | 7,68 |
| Campingzubehör (Online-Shops) | ||||||||
| 1 | fritz-berger.de | 7,72 | 1 | asmc.de | 7,68 | 1 | obelink.de | 7,72 |
| 2 | obelink.de | 7,69 | 2 | obelink.de | 7,67 | 2 | campingshop-24.de | 7,62 |
| 3 | reimo.com | 7,51 | 3 | campingwagner.de | 7,67 | 3 | reimo.com | 7,51 |
| Discount-Fluggesellschaften | ||||||||
| 1 | Eurowings | 7,60 | 1 | Eurowings | 7,60 | 1 | Eurowings | 7,43 |
| 2 | Vueling | 7,16 | 2 | Corendon | 7,19 | 2 | Wizz | 7,18 |
| Ferienhaus-Anbieter | ||||||||
| 1 | Dan Center | 7,81 | 1 | Dan Center | 7,94 | 1 | DanSommer | 7,68 |
| 2 | Belvilla | 7,68 | 2 | Novasol | 7,87 | 2 | Dan Center | 7,67 |
| Ferienhausportale | ||||||||
| 1 | fewo-direkt.de | 7,29 | 1 | fewo-direkt.de | 7,45 | 1 | fewo-direkt.de | 7,31 |
| 2 | traum-ferienwohnungen.de | 7,25 | 2 | hometogo.de | 7,30 | 2 | hometogo.de | 7,22 |
| 3 | ferienwohnungen.de | 7,25 | 3 | hrs.de | 7,27 | 3 | wimdu.de | 7,14 |
| 4 | hrs.de | 7,22 | 4 | traum-ferienwohnungen.de | 7,26 | 4 | ferienwohnungen.de | 7,13 |
| 5 | holidu.de | 7,19 | 5 | ferienwohnungen.de | 7,21 | 5 | traum-ferienwohnungen.de | 7,12 |
| Flug-Preisvergleichsportale | ||||||||
| 1 | Skyscanner | 7,93 | 1 | Skyscanner | 7,82 | 1 | Skyscanner | 7,80 |
| 2 | SWOODOO | 7,53 | 2 | checkfelix | 7,68 | 2 | flug.idealo.de | 7,54 |
| 3 | flug.idealo.de | 7,49 | 3 | flug.idealo.de | 7,66 | 3 | SWOODOO | 7,54 |
| Fluggastrecht-Portale | ||||||||
| 1 | flightright.de | 7,76 | 1 | myflyright.com | 7,64 | 1 | flightright.de | 7,67 |
| 2 | myflyright.com | 7,69 | 2 | flightright.de | 7,64 | 2 | myflyright.com | 7,64 |
| 3 | ersatz-pilot.de | 7,61 | 3 | fairplane.de | 7,63 | 3 | fairplane.de | 7,62 |
| Fluggesellschaften | ||||||||
| 1 | Emirates | 8,07 | 1 | Emirates | 8,09 | 1 | Emirates | 8,03 |
| 2 | Swiss International Air Lines | 7,91 | 2 | Lufthansa | 7,92 | 2 | KLM | 7,64 |
| 3 | Lufthansa | 7,86 | 3 | Condor | 7,90 | 3 | TUI | 7,61 |
| 4 | Etihad Airways | 7,83 | 4 | TUI | 7,89 | 4 | Swiss International Air Lines | 7,59 |
| 5 | TUI | 7,78 | 5 | Etihad Airways | 7,89 | 5 | Etihad Airways | 7,59 |
| Flusskreuzfahrt-Anbieter | ||||||||
| 1 | A-ROSA | 7,63 | 1 | A-ROSA | 7,71 | 1 | Nicko Cruises | 7,44 |
| 2 | Nicko Cruises | 7,49 | 2 | Phoenix Reisen | 7,60 | 2 | Phoenix Reisen | 7,39 |
| 3 | Phoenix Reisen | 7,42 | 3 | Nicko Cruises | 7,59 | 3 | A-ROSA | 7,37 |
| Hotel-Preisvergleichsportale | ||||||||
| 1 | CHECK24 Hotel – hotel.check24.de | 7,83 | 1 | CHECK24 Hotel – hotel.check24.de | 7,91 | 1 | CHECK24 Hotel – hotel.check24.de | 7,75 |
| 2 | HolidayCheck – holidaycheck.de | 7,69 | 2 | TripAdvisor – tripadvisor.de | 7,65 | 2 | Skyscanner – skyscanner.de | 7,57 |
| 3 | Skyscanner – skyscanner.de | 7,63 | 3 | HolidayCheck – holidaycheck.de | 7,62 | 3 | HolidayCheck – holidaycheck.de | 7,52 |
| Hotelbuchungsportale | ||||||||
| 1 | check24.de | 8,07 | 1 | ehotel.de | 8,04 | 1 | check24.de | 8,14 |
| 2 | weg.de | 7,85 | 2 | check24.de | 8,03 | 2 | ehotel.de | 7,76 |
| 3 | holidaycheck.de | 7,85 | 3 | holidaycheck.de | 7,92 | 3 | holidaycheck.de | 7,75 |
| Hotelketten | ||||||||
| 1 | Radisson Blu | 8,11 | 1 | Radisson Blu | 8,09 | 1 | Wyndham | 7,93 |
| 2 | Wyndham | 8,08 | 2 | Ramada | 8,05 | 2 | Radisson Blu | 7,90 |
| 3 | Ramada | 7,92 | 3 | Lindner Hotels | 8,00 | 3 | Lindner Hotels | 7,78 |
| 4 | Lindner Hotels | 7,88 | 4 | Wyndham | 7,96 | 4 | Leonardo | 7,70 |
| 5 | Leonardo | 7,86 | 5 | Maritim | 7,92 | 5 | Ramada | 7,68 |
| Hotelkooperationen | ||||||||
| 1 | Wellness-Hotels u. Resorts Deutschland | 7,60 | 1 | Wellness-Hotels u. Resorts Deutschland | 7,69 | 1 | Wellness-Hotels u. Resorts Deutschland | 7,49 |
| 2 | Romantikhotels | 7,57 | 2 | Romantikhotels | 7,52 | 2 | Familotel | 7,34 |
| 3 | Familotel | 7,52 | 3 | Familotel | 7,44 | 3 | Romantikhotels | 7,28 |
| Jugendreisen-Veranstalter | ||||||||
| 1 | ruf Jugendreisen | 7,52 | 1 | ruf Jugendreisen | 7,52 | 1 | Fun Jugendreisen | 7,41 |
| 2 | Jugendtours | 7,36 | 2 | Fun Jugendreisen | 7,42 | 2 | ruf Jugendreisen | 7,40 |
| 3 | Jungendreise.de | 7,34 | 3 | TTT-Jugendreisen | 7,39 | 3 | Fit-Jugendreisen | 7,35 |
| Kreuzfahrtanbieter | ||||||||
| 1 | Hurtigruten Kreuzfahrt | 7,65 | 1 | TUI Cruises / Mein Schiff | 7,59 | 1 | TUI Cruises / Mein Schiff | 7,40 |
| 2 | TUI Cruises / Mein Schiff | 7,61 | 2 | Hurtigruten Kreuzfahrt | 7,58 | 2 | Hurtigruten Kreuzfahrt | 7,15 |
| 3 | Norwegian Cruise Line | 7,41 | 3 | Norwegian Cruise Line | 7,48 | 3 | Norwegian Cruise Line | 7,15 |
| Kreuzfahrtportale | ||||||||
| 1 | kreuzfahrten-reisebuero.de | 7,67 | 1 | kreuzfahrtberater.de | 7,65 | 1 | kreuzfahrtberater.de | 7,63 |
| 2 | dreamlines.de | 7,64 | 2 | dreamlines.de | 7,64 | 2 | dreamlines.de | 7,52 |
| Mietwagenportale | ||||||||
| 1 | CHECK24 Mietwagen | 7,95 | 1 | CHECK24 Mietwagen | 8,02 | 1 | CHECK24 Mietwagen | 7,88 |
| 2 | Rentalcars.com | 7,71 | 2 | TUI Cars | 7,69 | 2 | Rentalcars.com | 7,52 |
| 3 | TUI Cars | 7,66 | 3 | HAPPYCAR | 7,55 | 3 | TUI Cars | 7,50 |
| Reisebüros | ||||||||
| 1 | alltours Reisecenter | 7,68 | 1 | TUI ReiseCenter | 7,86 | 1 | TUI TravelStar | 7,65 |
| 2 | TUI ReiseCenter | 7,64 | 2 | TUI TravelStar | 7,68 | 2 | TUI ReiseCenter | 7,46 |
| 3 | DERTOUR | 7,61 | 3 | DERTOUR | 7,59 | 3 | alltours Reisecenter | 7,39 |
| Reisedeal-Anbieter | ||||||||
| 1 | secretescapes.de | 7,59 | 1 | kurzurlaub.de | 7,44 | 1 | urlaubspiraten.de | 7,49 |
| 2 | urlaubspiraten.de | 7,50 | 2 | reisenaktuell.com | 7,41 | 2 | groupon.de | 7,41 |
| Reiseportale | ||||||||
| 1 | CHECK24 | 7,69 | 1 | CHECK24 | 7,67 | 1 | Lidl Reisen | 7,62 |
| 2 | expedia.de | 7,38 | 2 | expedia.de | 7,48 | 2 | CHECK24 | 7,53 |
| Studienreisen-Anbieter | ||||||||
| 1 | Marco Polo Reisen | 7,71 | 1 | Marco Polo Reisen | 7,84 | 1 | Marco Polo Reisen | 7,56 |
| 2 | RSD – Reise Service Deutschland | 7,63 | 2 | Berge&Meer | 7,76 | 2 | SKR Reisen | 7,53 |
| 3 | Studiosus | 7,61 | 3 | Wikinger Reisen | 7,75 | 3 | RSD – Reise Service Deutschland | 7,45 |
| Urlaubsclubs | ||||||||
| 1 | Robinson Club | 7,98 | 1 | Robinson Club | 7,91 | 1 | Blue Lagoon Village (Kos, Griechenland) | 7,53 |
| 2 | Iberostar Hotels & Resorts | 7,88 | 2 | Iberostar Hotels & Resorts | 7,85 | 2 | Familotel | 7,41 |
| 3 | TUI Magic Life | 7,80 | 3 | TUI Magic Life | 7,73 | 3 | TUI Magic Life | 7,41 |
| Wohnmobil-Vergleichsportale | ||||||||
| 1 | Camperboerse | 7,69 | 1 | Tui Camper | 7,65 | 1 | Yescapa | 7,63 |
| 2 | Wobi Fair Camper | 7,54 | 2 | Auto Europe | 7,51 | 2 | Tui Camper | 7,62 |
| 3 | Auto Europe | 7,53 | 3 | Rent a Camper | 7,48 | 3 | Camperdays | 7,44 |
| Wohnmobil-Vermieter | ||||||||
| 1 | DRM – Deutsche Reisemobil Vermietung (drm.de) | 7,53 | 1 | Freeway Camper (freeway-camper.com) | 7,63 | 1 | Roadsurfer (roadsurfer.com) | 7,53 |
| 2 | Roadsurfer (roadsurfer.com) | 7,52 | 2 | Roadsurfer (roadsurfer.com) | 7,59 | 2 | CROSSRENT (cross-rent.de) | 7,43 |