Deutscher Kunden-Award 2024/25 – Shopping, Mode und Lifestyle
Branchenchampions in der Kategorie Shopping, Mode und Lifestyle
| Kundenzufriedenheit | Kundenservice | Preis/Leistung | ||||||
| Rang | Anbieter | Score | Rang | Anbieter | Score | Rang | Anbieter | Score |
| Ankaufportale (Medien & Technik) | ||||||||
| 1 | ankaufservice.mediamarkt.de | 7,29 | 1 | ankaufservice.mediamarkt.de | 7,31 | 1 | rebuy.de | 7,18 |
| 2 | rebuy.de | 7,26 | 2 | backmarket.de | 7,30 | 2 | swappie.com | 7,14 |
| 3 | backmarket.de | 7,21 | 3 | rebuy.de | 7,30 | 3 | refurbed.de | 7,14 |
| Cashback-Portale | ||||||||
| 1 | cashbackdeals.de | 7,18 | 1 | cashbackdeals.de | 7,23 | 1 | topcashback.de | 7,16 |
| 2 | topcashback.de | 7,14 | 2 | shoop.de | 7,18 | 2 | swagbucks.com | 7,11 |
| 3 | shopback.de | 7,14 | 3 | dondino.de | 7,17 | 3 | cashsparen.de | 7,09 |
| Curated-Shopping-Anbieter | ||||||||
| 1 | outfittery.de | 7,10 | 1 | outfittery.de | 7,25 | 1 | outfittery.de | 7,05 |
| 2 | modefreyhaus.de | 6,92 | 2 | modefreyhaus.de | 7,02 | 2 | modefreyhaus.de | 6,91 |
| Damenmode (Filialisten) | ||||||||
| 1 | Only | 7,38 | 1 | Only | 7,41 | 1 | Only | 7,20 |
| 2 | Vero Moda | 7,36 | 2 | Vero Moda | 7,36 | 2 | Vero Moda | 7,13 |
| 3 | Street One | 7,25 | 3 | Street One | 7,26 | 3 | Street One | 7,01 |
| Damenmode Große Größen (Filialisten) | ||||||||
| 1 | sheego.de | 7,23 | 1 | happy-size.de | 7,43 | 1 | happy-size.de | 7,24 |
| 2 | happy-size.de | 7,14 | 2 | ullapopken.de | 7,30 | 2 | mia-moda.de | 7,15 |
| 3 | mimamode.de | 7,09 | 3 | sheego.de | 7,15 | 3 | ullapopken.de | 7,12 |
| Dessous (Filialisten) | ||||||||
| 1 | Hunkemöller | 7,90 | 1 | Hunkemöller | 7,96 | 1 | Hunkemöller | 7,63 |
| 2 | Intimissimi | 7,63 | 2 | Triumph | 7,74 | 2 | Intimissimi | 7,40 |
| Dessous Markenstores (Online-Shops) | ||||||||
| 1 | hunkemoller.de | 7,92 | 1 | hunkemoller.de | 7,89 | 1 | intimissimi.com | 7,44 |
| 2 | victoriassecret.com | 7,80 | 2 | victoriassecret.com | 7,71 | 2 | hunkemoller.de | 7,43 |
| Dessous Multimarkenstores (Online-Shops) | ||||||||
| 1 | dessousdeluxe.de | 7,13 | 1 | aphrodite-dessous.de | 7,15 | 1 | dessousdeluxe.de | 7,11 |
| 2 | dessousforyou.de | 7,09 | 2 | dessousdeluxe.de | 7,11 | 2 | dessous-insel.com | 7,04 |
| 3 | dessousshop.de | 7,08 | 3 | dessousshop.de | 7,10 | 3 | andalous-dessous.de | 7,00 |
| Erotik (Online-Shops) | ||||||||
| 1 | eis.de | 7,67 | 1 | eis.de | 7,61 | 1 | eis.de | 7,56 |
| 2 | amorelie.de | 7,47 | 2 | amorelie.de | 7,50 | 2 | orion.de | 7,42 |
| 3 | beate-uhse.com | 7,43 | 3 | orion.de | 7,49 | 3 | beate-uhse.com | 7,28 |
| Friseur-Filialisten | ||||||||
| 1 | Ryf | 7,69 | 1 | HairExpress | 7,75 | 1 | Styleboxx | 7,68 |
| 2 | HairExpress | 7,57 | 2 | Top Hair | 7,72 | 2 | HairExpress | 7,56 |
| Gutscheinportale | ||||||||
| 1 | coupons.de | 7,23 | 1 | gutscheine.de | 7,28 | 1 | bravogutschein.de | 7,23 |
| 2 | rabattcode.de | 7,22 | 2 | coupons.de | 7,21 | 2 | coupons.de | 7,20 |
| 3 | gutscheine.de | 7,17 | 3 | rabattcode.de | 7,20 | 3 | gutscheine.de | 7,19 |
| Haarpflege (Online-Shops) | ||||||||
| 1 | kerastase.de | 7,39 | 1 | kerastase.de | 7,38 | 1 | aveda.de | 7,18 |
| 2 | hagel-shop.de | 7,19 | 2 | alpecin.com | 7,32 | 2 | tophair.com | 7,14 |
| 3 | aveda.de | 7,17 | 3 | hagel-shop.de | 7,22 | 3 | hagel-shop.de | 7,13 |
| Herrenmode (Filialisten) | ||||||||
| 1 | Hugo Boss | 7,86 | 1 | Hugo Boss | 7,80 | 1 | Jack u. Jones | 7,35 |
| 2 | Jack u. Jones | 7,62 | 2 | Jack u. Jones | 7,59 | 2 | Hugo Boss | 7,34 |
| Herrenmode (Online-Shops) | ||||||||
| 1 | jackjones.com | 7,64 | 1 | jackjones.com | 7,62 | 1 | jackjones.com | 7,37 |
| 2 | olymp.com | 7,39 | 2 | campdavid-soccx.de | 7,52 | 2 | engbers.com | 7,28 |
| 3 | engbers.com | 7,37 | 3 | ansons.de | 7,49 | 3 | walbusch.de | 7,24 |
| Juweliere (Filialisten) | ||||||||
| 1 | Christ | 7,65 | 1 | Christ | 7,63 | 1 | Christ | 7,31 |
| 2 | Juwelier Kraemer | 7,24 | 2 | Juwelier Kraemer | 7,32 | 2 | Wempe | 7,18 |
| Juweliere (Online-Shops) | ||||||||
| 1 | christ.de | 7,80 | 1 | christ.de | 7,96 | 1 | glamira.de | 7,59 |
| 2 | wempe.com | 7,37 | 2 | wempe.com | 7,31 | 2 | christ.de | 7,56 |
| 3 | glamira.de | 7,37 | 3 | abramo.de | 7,29 | 3 | wempe.com | 7,30 |
| Kosmetikgeschäfte | ||||||||
| 1 | Rituals | 8,02 | 1 | Douglas | 8,09 | 1 | Rituals | 7,56 |
| 2 | Douglas | 7,98 | 2 | Rituals | 7,89 | 2 | KIKO | 7,49 |
| 3 | MAC Cosmetics | 7,79 | 3 | Sephora | 7,80 | 3 | Douglas | 7,46 |
| Matratzenhändler (Filialisten) | ||||||||
| 1 | MFO Matratzen | 7,66 | 1 | JYSK | 7,75 | 1 | MFO Matratzen | 7,53 |
| 2 | Höffner | 7,66 | 2 | Höffner | 7,70 | 2 | IKEA | 7,41 |
| 3 | IKEA | 7,54 | 3 | MFO Matratzen | 7,62 | 3 | JYSK | 7,40 |
| Modediscounter (Filialisten) | ||||||||
| 1 | Ernstings’s Family | 7,67 | 1 | AWG | 7,84 | 1 | KiK | 7,59 |
| 2 | New Yorker | 7,67 | 2 | Ernstings’s Family | 7,68 | 2 | New Yorker | 7,51 |
| Modehäuser (Filialisten) | ||||||||
| 1 | Peek u. Clopppenburg | 7,78 | 1 | Galeria | 7,71 | 1 | TK Maxx | 7,45 |
| 2 | Sinn | 7,64 | 2 | Peek u. Clopppenburg | 7,69 | 2 | Galeria | 7,35 |
| Nageldesign (Online-Shops) | ||||||||
| 1 | neonail.de | 7,37 | 2 | neonail.de | 7,33 | 1 | neonail.de | 7,27 |
| 2 | prettynailshop24.de | 7,29 | 2 | 99nails.de | 7,33 | 2 | prettynailshop24.de | 7,25 |
| 3 | maniko-nails.de | 7,23 | 3 | prettynailshop24.de | 7,33 | 3 | nails.de | 7,22 |
| Non-Food-Discounter | ||||||||
| 1 | ACTION | 7,79 | 1 | ACTION | 7,65 | 1 | ACTION | 7,99 |
| 2 | TEDi | 7,67 | 2 | Woolworth | 7,61 | 2 | Woolworth | 7,76 |
| 3 | Woolworth | 7,64 | 3 | Thomas Philipps | 7,52 | 3 | TEDi | 7,72 |
| Outlets | ||||||||
| 1 | Wertheim Village | 7,52 | 1 | Designer Outlet Berlin | 7,66 | 1 | Zweibrücken Fashion Outlet | 7,34 |
| 2 | Outletcity Metzingen | 7,47 | 2 | Zweibrücken Fashion Outlet | 7,42 | 2 | Designer Outlet Berlin | 7,31 |
| 3 | Designer Outlet Berlin | 7,26 | 3 | Halle Leipzig The Style Outlets | 7,35 | 3 | Outletcity Metzingen | 7,25 |
| Parfümerien (Online-Shops) | ||||||||
| 1 | douglas.de | 8,05 | 1 | douglas.de | 8,17 | 1 | douglas.de | 7,70 |
| 2 | flaconi.de | 7,88 | 2 | flaconi.de | 7,91 | 2 | flaconi.de | 7,67 |
| 3 | sephora.de | 7,76 | 3 | sephora.de | 7,79 | 3 | sephora.de | 7,54 |
| Preisvergleichsportale | ||||||||
| 1 | check24.de | 7,94 | 1 | check24.de | 7,94 | 1 | preisvergleich.de | 7,62 |
| 2 | idealo.de | 7,73 | 2 | idealo.de | 7,74 | 2 | check24.de | 7,61 |
| 3 | preisvergleich.de | 7,58 | 3 | google.de/shopping | 7,59 | 3 | idealo.de | 7,55 |
| Reisegepäck (Online-Shops) | ||||||||
| 1 | kofferexpress24.de | 7,82 | 1 | kofferworld.de | 7,71 | 1 | kofferexpress24.de | 7,67 |
| 2 | koffer-kopf.de | 7,78 | 2 | koffer-direkt.de | 7,66 | 2 | koffer.com | 7,63 |
| 3 | taschenparadies.de | 7,75 | 3 | hausfelder.de | 7,62 | 3 | koffermarkt.com | 7,57 |
| Schuhgeschäfte (Filialisten) | ||||||||
| 1 | Mayer‘s Markenschuhe | 7,72 | 1 | Deichmann | 7,86 | 1 | Deichmann | 7,83 |
| 2 | Deichmann | 7,67 | 2 | Mayer‘s Markenschuhe | 7,84 | 2 | street shoes | 7,32 |
| 3 | Görtz | 7,66 | 3 | Görtz | 7,55 | 3 | Görtz | 7,28 |
| Schuhgeschäfte (Online-Shops) | ||||||||
| 1 | deichmann.com | 8,02 | 1 | deichmann.com | 8,11 | 1 | deichmann.com | 7,95 |
| 2 | salamander.de | 7,54 | 2 | salamander.de | 7,63 | 2 | salamander.de | 7,35 |
| 3 | gebrueder-goetz.de | 7,47 | 3 | gebrueder-goetz.de | 7,47 | 3 | eschuhe.de | 7,33 |
| Shishas (Online-Shops) | ||||||||
| 1 | spardampfer-online.de | 7,19 | 1 | aladin-shishashop.de | 7,26 | 1 | tabakguru.de | 7,20 |
| 2 | paradise-shisha.de | 7,15 | 2 | paradise-shisha.de | 7,26 | 2 | aladin-shishashop.de | 7,18 |
| 3 | shisha-world.com | 7,15 | 3 | smokaz.de | 7,22 | 3 | onlinetabakshop.de | 7,16 |
| Shopping-Clubs | ||||||||
| 1 | bestsecret.com | 7,62 | 1 | zalando-lounge.de | 7,61 | 1 | bestsecret.com | 7,44 |
| Sonnenstudios | ||||||||
| 1 | Sunpoint | 7,56 | 1 | AYK | 7,88 | 1 | AYK | 7,47 |
| 2 | Sunshine Solarien | 7,47 | 2 | Sunpoint | 7,71 | 2 | Sonnenstudio No. 1 | 7,42 |
| Tabakwaren (Online-Shops) | ||||||||
| 1 | onlinetabakshop.de | 7,14 | 1 | tabakland.de | 7,15 | 1 | tabakland.de | 6,98 |
| 2 | tabakland.de | 7,06 | 2 | onlinetabakshop.de | 7,11 | 2 | tabakguru.de | 6,97 |
| 3 | tabakstore.de | 7,03 | 3 | tabak-welt.de | 7,09 | 3 | zedaco.de | 6,94 |
| Teleshopping-Anbieter | ||||||||
| 1 | QVC | 7,36 | 1 | HSE24 | 7,38 | 1 | sonnenklar.TV | 7,31 |
| 2 | HSE24 | 7,28 | 2 | sonnenklar.TV | 7,32 | 2 | HSE24 | 7,19 |
| 3 | pearl.tv | 7,25 | 3 | QVC | 7,31 | 3 | Mediashop | 7,17 |
| Tieflühlanbieter | ||||||||
| 1 | Bofrost | 7,47 | 1 | Bofrost | 7,65 | 1 | Heimfrost | 7,28 |
| Versandhäuser | ||||||||
| 1 | Otto | 7,70 | 1 | Otto | 7,82 | 1 | Bon Prix | 7,47 |
| 2 | Bon Prix | 7,59 | 2 | Bon Prix | 7,71 | 2 | Baur | 7,40 |
| 3 | Baur | 7,54 | 3 | Baur | 7,48 | 3 | Otto | 7,39 |
| Waxing-Studios | ||||||||
| 1 | Sine Sine | 7,57 | 1 | Senzera | 7,60 | 1 | Senzera | 7,41 |