| Kundenzufriedenheit | Kundenservice | Preis/Leistung |
| Rang | Anbieter | Score | Rang | Anbieter | Score | Rang | Anbieter | Score |
| Buchhandel (nationale Filialisten) |
| 1 | Osiander | 8,01 | 1 | Buchhandlung Rupprecht | 8,06 | 1 | Thalia Mayersche | 7,99 |
| Buchhandel (Online-Shops) |
| 1 | amazon.de | 8,34 | 1 | amazon.de | 8,45 | 1 | amazon.de | 8,16 |
| 2 | hugendubel.de | 8,09 | 2 | thalia.de | 8,06 | 2 | genialokal.de | 8,1 |
| 3 | arvelle.de | 8,02 | 3 | hugendubel.de | 8,04 | 3 | lehmanns.de | 7,97 |
| DSL-Anbieter |
| 1 | congstar.de | 7,45 | 1 | netcologne.de | 7,41 | 1 | congstar.de | 7,5 |
| Homepage-Baukästen |
| 1 | Weebly | 7,71 | 1 | Domain Factory | 7,78 | 1 | One | 7,77 |
| Hosting-Anbieter |
| 1 | one.com | 8,01 | 1 | 1blu.de | 8,1 | 1 | godaddy.com | 8 |
| 2 | goneo.de | 7,98 | 2 | one.com | 7,94 | 2 | hetzner.com | 7,93 |
| 3 | namecheap.com | 7,9 | 3 | bplaced.net | 7,89 | 3 | namecheap.com | 7,91 |
| Mobilfunkanbieter |
| 1 | Kaufland Mobil | 7,79 | 1 | Tchibo Mobil | 7,84 | 1 | Lidl Connect | 7,77 |
| 2 | Premium Sim | 7,79 | 2 | Premium Sim | 7,83 | 2 | Simplytel | 7,77 |
| 3 | Lidl Connect | 7,76 | 3 | NettoKOM | 7,77 | 3 | Winsim | 7,77 |
| 4 | Constar | 7,76 | 4 | Kaufland Mobil | 7,77 | 4 | Maxxim | 7,75 |
| 5 | Otelo | 7,75 | 5 | Edeka Smart | 7,73 | 5 | Premium Sim | 7,73 |
| Mobilfunkshops (Filialisten) |
| 1 | Telekom Shops | 7,26 | 1 | Telekom Shops | 7,21 | 1 | O2 | 7,16 |
| Online-Mobilfunkshops |
| 1 | handy-deutschland.de | 7,89 | 1 | deinhandy.de | 7,98 | 1 | preis24.de | 7,85 |
| Vergleichsportale Mobilfunk |
| 1 | check24.de | 8,04 | 1 | teltarif.de | 7,97 | 1 | bestcheck.de | 8,1 |
| Virenschutz |
| 1 | Eset | 7,83 | 1 | Bitdefender | 7,75 | 1 | Windows Defender | 7,98 |
| 2 | Panda | 7,65 | 2 | G Data | 7,67 | 2 | Bitdefender | 7,65 |
| 3 | Kaspersky | 7,64 | 3 | Sophos | 7,66 | 3 | Eset | 7,54 |
| Zeitschriften-Abo-Portale |
| 1 | abomix.de | 7,77 | 1 | abomix.de | 7,75 | 1 | zeitschriften-abo.de | 7,62 |
| 2 | ikiosk.de | 7,59 | 2 | abo-direkt.de | 7,68 | 2 | abomix.de | 7,6 |
| 3 | leserservice.de | 7,58 | 3 | zeitschriftendeals.de | 7,62 | 3 | abo-direkt.de | 7,6 |